Fraud – availabill

Would you like to report misuse?

We need some information from you to process your abuse report smoothly.

Please complete the following abuse form carefully, upload a copy of your ID (front and back) and send it to us.

If you have any questions, please do not hesitate to contact us.

Mon-Fri from 8 a.m. – 8 p.m. and Sat from 10 a.m. – 6 p.m.
Closed on Sundays and public holidays.

Or use Ava, our Kl Chat assistant.

Do you have a discrepancy or complaint about goods and services?

The Merchants from whom you purchased the goods or services remain your point of contact for these questions.

Write to us using the contact form.

Give us a call.

+41 58 433 22 00

AI assistant Ava 24/7 support

Abuse form

With this information, we can process your request quickly and in compliance with data protection regulations.

First select the type of misuse you are dealing with: You have received an invoice or reminder for an order that you never placed – GOODS NEVER ORDERED – or you have placed an order but never received the ordered goods – GOODS HAVE BEEN STOLEN.

You can upload the required documents in the following formats: PDF, BMP, JPEG, JPG, PNG

Type of abuse

The charge(s) listed below was/were neither made by me, nor with my knowledge, nor for my benefit.

Order date

Store

Amount

Authorization/contract number

Order date

Store

Amount

Authorization/contract number

Order date

Store

Amount

Authorization/contract number

Please enclose a copy of the invoice(s) to which your abuse report relates.

Upload copy of invoice/reminder

Have you lost your identity documents in the past?

When and where?

Information about the perpetrators

The perpetrator is personally known.

Knowledge of the offender

Report

In order for us to issue a provisional credit note, it is essential that you report the incident to the police.

Please let us know which police station (including the officer in charge) you reported the loss/theft/fraud to. If available, please attach a copy of the police report.

Reference number / Business number

Office

Clerk

Place and date

Police report

Upload police report

If you have not filed a complaint, please state the reason.

Personal details

Salutation

First name

Surname

Street

ZIP CODE

Location

e-mail

Telephone

HONEYPOT

Your message

Copy of official ID, front and back

Upload official ID

Sollten Sie Kenntnisse zur Täterschaft erlangen, verpflichten Sie sich, diese unaufgefordert und umgehend an die Availabill AG weiterzuleiten.

You hereby confirm,

that you have been the victim of suspected fraud or identity misuse, that you have not been compensated in any way by third parties for the loss incurred and that all information provided is true and complete.

Einwilligung zur Datenverwendung – Details anzeigen

Mit der Übermittlung des Formulars willigen Sie ein, dass die Availabill AG die von Ihnen in diesem elektronischen Formular gemachten Angaben sowie alle von Ihnen eingereichten Unterlagen (insbesondere Sachverhaltsschilderung, Ausweiskopie, Rechnungsbelege, Rapports) als die geschädigte Partei für die folgenden Zwecke verwendet:

Strafanzeige: Erstattung einer Strafanzeige durch Availabill als geschädigtes Unternehmen bei den zuständigen Strafverfolgungsbehörden in der Schweiz (z. B. Polizei, Staatsanwaltschaft).
Beweismittel: Einreichung sämtlicher Daten und Unterlagen als Beweismittel im gesamten Strafverfahren.

Ihnen ist bekannt, dass die Availabill AG als geschädigtes Unternehmen (Privatklägerin) im Strafverfahren eigene Rechte hat, einschliesslich des Rechts auf Akteneinsicht. Diese Akteneinsicht kann auch Dokumente umfassen, die Ihre Person betreffen, wie zum Beispiel Polizeirapporte oder Einvernahmeprotokolle.

Die Einwilligung erfolgt freiwillig. Sie können sie jederzeit mit Wirkung für die Zukunft widerrufen, wobei der Widerruf die Rechtmässigkeit der bis dahin erfolgten Datenbearbeitung nicht berührt.

Merchants from whom you ordered the goods

Authorization or contract number

Where and when were the goods stolen?

Delivery address

Planned delivery date

Please provide a detailed description of the facts and any other useful information.

Have you lost your identity documents in the past?

When and where?

Information about the perpetrators

The perpetrator is personally known.

Knowledge of the offender

Report

In order for us to issue a provisional credit note, it is essential that you report the incident to the police.

Please let us know which police station (including the officer in charge) you reported the loss/theft/fraud to. If available, please attach a copy of the police report.

Reference number / Business number

Office

Clerk

Place and date

Police report

Upload police report

If you have not filed a complaint, please state the reason.

Personal details

Salutation

First name

Surname

Street

ZIP CODE

Location

e-mail

Telephone

Honeypot

Your message

Copy of an official identity document, front and back

Upload official ID

You hereby confirm,

that you have been the victim of suspected fraud or identity misuse, that you have not been compensated in any way by third parties for the loss incurred and that all information provided is true and complete.

Consent to Data Use – Show Details

By submitting the form, you consent to Availabill AG using the information you have provided in this electronic form, as well as any documents you have submitted (in particular descriptions of the facts, copies of identification documents, invoices, reports), as the injured party for the following purposes:

Criminal complaint: Filing a criminal complaint by Availabill as the injured company with the competent law enforcement authorities in Switzerland (e.g., police, public prosecutor’s office).
Evidence: Submission of all data and documents as evidence throughout the entire criminal proceedings.

You acknowledge that Availabill AG, as the injured company (private claimant), has its own rights in the criminal proceedings, including the right to inspect the case files. Such inspection may include documents relating to you personally, such as police reports or interrogation records.

Consent is given voluntarily. You may revoke it at any time with effect for the future, whereby the revocation does not affect the lawfulness of data processing carried out up to that point.

If you send us your inquiries using the form, your details from the inquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions.

You can find out more about data protection in our privacy policy.

In the event of unjustified complaints and/or incorrect or missing information in this form or in the further complaint procedure, we reserve the right to charge a flat-rate expense allowance of CHF 80.