Availabill customer service will be happy to answer any questions you may have about your invoice. You can reach us Monday to Friday from 8:00 a.m. to 8:00 p.m. and on Saturdays from 10:00 a.m. to 6:00 p.m. Tel: +41 58 433 22 00 We are not available by telephone on Sundays and public holidays. You can also contact us at any time using the contact form and we will get back to you as soon as possible.

We always send our invoices by e-mail to the e-mail address you provided when placing your order. As soon as the Merchants has confirmed your order, you will receive an e-mail with the order overview and your invoice attached. The invoice has a payment deadline of 30 days. If we are unable to record receipt of payment within this period, we will send a free payment reminder - also by e-mail. Only then will we send reminders, which are subject to a charge, by post to the address you provided when ordering. If you have not received an invoice, there may be various reasons for this: - You have inadvertently entered an incorrect e-mail address. - Your invoice has got stuck in your spam folder. - You have used Apple Private Relay. - Your personal antivirus software is blocking delivery of the e-mail. Unfortunately, we have no influence on these reasons. Please check your settings. If you need a copy of the invoice, please call us. We are available from Mon-Fri from 8 a.m. to 8 p.m. and on Sat from 10 a.m. to 6 p.m. by telephone on +41 58 433 22 00. To avoid further charges, we ask you to comply with the payment deadline for the reminder. The reminder will remain valid.

The bank details with the corresponding reference number can be found on the payment slip of your invoice. Can't find your payment slip? Then ask us for a new payment slip. Please use the contact form.

We need some information from you to process your abuse report smoothly. Please use our abuse form for this purpose. Availabill customer service will be happy to answer any questions you may have. You can reach us Monday to Friday from 8:00 a.m. to 8:00 p.m. and on Saturdays from 10:00 a.m. to 6:00 p.m. Tel: +41 58 433 22 00

There may be various reasons for a rejection. Possible reasons could be, for example

• You have recently moved and your address cannot be found.
• You are not yet of legal age. Shoppers can make purchases on account from the age of 18 at the earliest. The age limit for “Shoppers on installments” may vary; for some Merchants, purchases on installments are only possible from the age of 21.
• You are currently in late-payment with an invoice with us. As soon as the outstanding amount of the overdue invoice has been paid, the purchase on account will be available to you again as usual.

In principle, various factors are compared during a credit and identity check. In addition to the residential address and age, the financial and personal situation is also checked.

For data protection reasons, it is unfortunately not possible to provide information on your creditworthiness by telephone. Please use our information form for further information.

Please settle the outstanding invoice amount as quickly as possible to avoid possible disadvantages - for example, restricted use of our purchase on account service. Reminder fees may already have been incurred. Please remember to pay these as well. If you have any difficulties with payment, please contact our customer service by telephone on 058 433 22 00 or via the contact form.

As soon as the store has confirmed your order to us, which usually takes place when the goods are dispatched, you will receive an order overview by e-mail together with your invoice as an attachment. If you have opted for an invoice by post in the store, we will send it to you by post. If you have already received your order but the invoice has not yet arrived, we recommend that you do the following: For invoice by email: - You may have entered an incorrect email address by mistake. In this case, please check whether you have received an order confirmation from the webshop. If you have not received a message from the webshop, please contact us via the contact form. - If you have received an order confirmation, quickly check your spam folder to see if the invoice has accidentally been left there. If you cannot find an invoice, please send us a short message using the contact form. Or visit the customer portal my.availabill.ch. Here you can view and download your current invoice. Register with the e-mail address you used when you placed your order. If you use different e-mail addresses for online shopping, you can also link them to the portal at any time. For invoices by post: - Even if the invoice is sent at the same time as the order, it may arrive later. Please check your mailbox regularly. If you have been waiting for your invoice for more than 10 days after receiving your order, please contact us using the contact form to request a copy of the invoice.

If you have received a reminder even though the payment has been debited from your account, this may be due to the following reasons: You have inadvertently not paid the full invoice amount Make sure that you always pay the full invoice amount of the current invoice. If the full invoice amount is not paid, you will receive a reminder for the outstanding amount and fees may be incurred. The reminder will show the difference between the invoice amount and the amount actually paid. Please transfer the full invoice amount shown to avoid further charges. You have paid your invoice, but unfortunately not within the specified period Please check by when the invoice should have been paid according to the payment reminder and when the direct debit was made from your account. You have used an old/incorrect payment slip If you have used an old or incorrect payment slip, your payment cannot be allocated directly. Please send us a copy of the payment order via our contact form so that we can check your case and make a rebooking quickly. You have entered an incorrect reference number If you notice that you have made a mistake when entering your payment details, please contact us using the contact form. Please state the reference number you used. You have used the Merchants's bank details Please contact the Merchants and then send us a message to contact@availabill.ch so that we can note in the system that you have used the Merchants's bank details to pay the invoice and you will not receive any further reminders. For clear identification, please write from the e-mail address you used for the order and include the authorization number. This can be found at the top right of the invoice. If you have any other questions, please use the contact form.

Can't find your invoice? Then use our customer portal my.availabill.ch. Here you can view your current invoice and download a copy. To the customer portal Register with the e-mail address you used when you placed your order. If you use different e-mail addresses for online shopping, you can also link them to the portal at any time.   You are also welcome to request a copy of the invoice directly from us. Please use the contact form or simply call us on 058 433 22 00.