How to reach us.
If you have any questions about your invoice, we will be happy to help you.
Mon-Fri from 8 a.m. – 8 p.m. and Sat from 10 a.m. – 6 p.m.
Closed on Sundays and public holidays.
Or use Ava, our Kl Chat assistant.
Do you have a question about returns, cancellations, complaints about goods or a late or incorrect delivery?
The Merchants from whom you purchased the goods remains your point of contact for these questions.
Contact form
For clear identification, we need the e-mail address you used when ordering, your date of birth and address as well as the authorization number, if you have it to hand. You will find the authorization number at the top right of your invoice. With this information, we can process your request quickly and in compliance with data protection regulations.
If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions.
We do not pass on this data without your consent. You can find out more about data protection in our privacy policy