Information request

You would like to know why your order on account was not possible? Please use our information form for your inquiry. Do not forget it: We need a copy of your identity card to process your request.

Information form

    Please upload a copy of an official identity card. Accepted are .pdf and .JPG files up to 10MB.

    If you send us enquiries via the contact form, your details from the enquiry form, including the contact data you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions.

    We will not pass on this data without your consent. You can find more information about data protection in our data protection declaration.